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Conditions for returning goods

A withdrawal period of 14 days is granted to return the goods which starts on the day of receiving your order. We refund the goods which are returned unused, in the original package, in an irreproachable state and which have been kept in a non-smoking environment.

We refund you the postage fees upon the reception of your return if you returned the goods for the reason of quality.

For returns, please use the address below :

Mercantus SA
Av. de Collonge 5
1820 Montreux,


Please note : no new invoice is sent. Please read carefully our General Terms and Conditions of Sale.

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